📚 Enhanced Education Program Monitoring & Management

March 29, 2025

By Ted Steinmann

📚 Project Summary: Enhanced Education Program Monitoring & Management

As Product Manager, I led the transformation of the Education Program Management module into a system of record for EMS education — instructor credentials, course approvals, program outcomes, and compliance status. The initiative consolidated scattered tracking into a single platform with automated validation, role-based configuration, and self-service workflows that reduced manual burden on state employees.

🔍 Key Contributions & Outcomes

Credential Validation Rules Engine:
Built a rules engine that automated instructor credential verification during course requests. The engine validates that instructors hold an active state EMS license (e.g., Paramedic) and an instructor license at a level sufficient to teach the requested course — eliminating manual credential checks by state employees and catching eligibility issues at submission rather than during review.
Role-Based Course Configuration:
Implemented role-based configuration to scope courses and training requirements by personnel position (EMT, Paramedic, Instructor). Agencies assign, track, and report on position-specific training, ensuring credentialing requirements match the role rather than relying on manual filtering.
Self-Service Sponsor Administration:
Pushed data ownership to the edge by enabling sponsor agencies to update program details, course offerings, and instructor assignments directly within the platform. Automated notifications alert state offices to changes, removing the bottleneck of state staff manually processing routine updates.
Instructor Credential Tracking:
Added the ability to track instructor licenses and certifications as first-class entities within the system, linking them to course eligibility rules. This established the platform as the system of record for instructor credentialing — surfacing expiration dates, level mismatches, and lapsed credentials before they become audit findings.
Service Administrator Dashboards:
Developed dashboards for service administrators to track staff progress against education requirements — visibility into completion status, upcoming deadlines, and compliance gaps across their personnel. Combined with reporting tools for state offices to analyze program effectiveness and certification trends.
Stakeholder Engagement:
Facilitated focus groups with education program directors, instructors, and regulatory officials to gather requirements and validate workflows. Incorporated feedback into iterative development cycles.
Business Impact:
The module improved transparency and reduced administrative burden — particularly for state employees who previously verified instructor credentials manually. State offices benefit from standardized data, automated compliance checks, and actionable insights for workforce planning.

📅 Timeline

Project Initiation: March 2023
Feature Development & Stakeholder Engagement: April 2023 – December 2024
Ongoing Enhancements: Through 2025, with continued feedback and feature refinement

Categories: projects

Tags: product-management, systems, government